Prices are shown in US dollars. For conversion, we recommend that the customer uses Currency Converter. Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot be marked as “gift” or with altered prices. International Orders may require 3-5 business days or more of additional possessing time prior to shipment as we may need to consolidate items to one location for shipment.
Lost or Stolen Item:
Products that have been lost or stolen while in the customers possession are not insured and will not be replaced under any circumstance. Items that have been lost or stolen within the third-party shipping carrier, it is the customers responsibility to file a claim with the third-party shipping carrier. No refunds for any lost or stolen items.
Damaged or Defective Items:
If the customer receives an item that is damaged, we ask that the customer contact Customer Service: firstname.lastname@example.org and report the issue as well as email a photograph of the damaged item for analysis. After proof of the damaged or defective item, the customer has the option to either exchange the item for a product of equal or lesser value or return the item and have a credit applied for further purchases.
If the customer receives an item and are not completely satisfied, the customer is able to exchange the product for another product of equal or lesser value. The original shipping charge is non-refundable. Customer is responsible for all back and forth shipping and brokerage fees for exchanges. International shipments should be marked as a “Merchandise Return” with a carrier that does not levy brokerage fees. Customer is responsible for any brokerage charges or customs charges. Any items shipped COD or having additional brokerage fees that are charged to Guard-n-Edge™ upon delivery will be rejected. Items that are exchanged with the Guard-n-Edge™ will not be charged any re-stocking fees.
For all returns, there is a re-stocking fee that will be charged to the customer. Customers are also responsible for shipping the product back to the Guard-n-Edge™. All returns must be made within 30 days of purchase. Original shipping charges will not be refunded. The customer will be refunded the amount for the purchased product within 30-days. If the customer has not received the refund within the 30-day period, please contact Guard-n-Edge™ Support at email@example.com or call us at 303.783.7924